FAQ

If you have a question that isn’t answered here, please e-mail me with your question, and I will add your question to this page!

I was using the machine to make ice cream and it stopped working – is it broken?

The container moves or rotates on the base – is this normal?

How can I get the “foaminess” out of my drinks?

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I was using the machine to make ice cream and it stopped working – is it broken?

Most likely your machine is fine. The Vitamix has a “thermal heat sensor” that prevents the motor from over-heating and burning out! If you are making something thick like peanut butter, ice cream, or a thick shake, and the motor stopped working – read the notice on the back of your machine titled “Overload Protection”. To prevent machine “overload”, never make peanut butter more than 3 cups at a time, or ice cream more than 4 cups at a time. If you hear the machine straining (but it hasn’t turned off yet) it is good to let the blades turn freely in an air pocket if you can, this will give the motor a rest. Please feel free to call or e-mail me if you have any questions!

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The container moves or rotates on the base – is this normal?

Yes, it is perfectly normal for the Vitamix container to twist a bit while seated on the base unit. There are 4 rubber stoppers that will prevent the container from spinning. It is perfectly fine for the container to sit “twisted” a bit, resting against the rubber stoppers while the machine is running. When the machine is not on, the container can twist back and forth – as long as it is seated firmly on the base, this is to allow room for the gears in the container to line up with the gears in the motor base and is perfectly acceptable!

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How can I get the “foaminess” out of my drinks?

When you use tomatoes, oranges, or pineapple in the Vitamix a “foaminess” is often created. After you finish blending on high, flip the switch to variable and turn the dial down to 1. Look into the container at the top and slowly increase the variable speed until you find the slowest speed that will form a small vortex (or hole) in the center. Let it run at this slow speed for a little while and it will pop out the air bubbles. You may notice that after spinning at this slow speed the vortex gets a little bit bigger – you can lower the speed some more if you’d like. It doesn’t take very long to get the air bubbles to pop out!

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By Lea Ann Savage  Copyright 2010 All Rights Reserved

 

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